If you have a booked wedding and the date falls within a lockdown, or government-mandated health guidelines that affect your plans, we are happy to put your booking on hold pending notification of a new wedding date.
If you would like to cancel your wedding entirely, we require three weeks notice. Our terms state that your wedding booking of 40% is non-refundable. However, as a gesture of good will, we will reduce your non-refundable amount to 25% to cover our administrative expenses and flower pre-orders.
As government restrictions on social distancing and mask-wearing are now in place, if your wedding is less than three weeks away and you wish to fully cancel your order, the booking payment of 40% is non-refundable.
We understand this is a hard time for everyone and we try to be as understanding and accommodating as we can, however as a small business we must ensure we can survive through these trying times also.
Thank you for your understanding.