Frequently Asked Questions

Please click below to have the booking process explained in detailed 

We know how busy life can be with work, family and then planning a wedding on top of that! 

For this reason, phone and email  are how we primarily communicate with our clients. 

Our consultations are conducted via phone or virtual meeting (e.g Zoom, Skype). Any communication beyond this point will be conducted via email, however, you can book an additional consultation if you need to speak with us. You can do this via our online booking page

Yes we do. To keep our business running smoothly we have a minimum order value of $650.   

Send us an email to let us know where you would like delivery and we will do our best to accommodate your  request  

 This is perfectly fine.  We are happy to accept any changes that lay within our contract terms up to 4 weeks  or 30 days, prior to the wedding date.  

 Our delivery service area covers a radius of 30km from our studio. We can arrange delivery outside of this area by request.  A surcharge is applicable for this service. Please enquire for a price. You may collect from our studio work shop with prior arrangement  

 You can nominate the best time for you to receive your flowers.  We would recommend at least 3 - 4 hours before your ceremony starts, to make sure you have your flowers for any photo opportunities.

To ensure we provide the best service possible, we allow ample time for venue set up and allocate enough staff to complete the job in time. We will provide you with an initial set up fee when quoting, however, if there are changes made to your order, or other variables, we may have to adjust the fee as necessary.  There are many factors that go into the delivery & set up fee, such as the location (distance + time of travel required), the number of delivery locations, whether we need to hire a larger vehicle, the amount of staff required to execute the job within the strict timeframe, and whether we need to wait at a location (i.e if you are re-using decor from the ceremony at the reception, we would need to wait there to transport those items post-ceremony). Although we do our best to provide an estimate figure at the time of quoting, it generally cannot be confirmed until a bit closer to the wedding when all of those details can be finalised, but we suggest you allow an extra 10-20% of your flower total for the delivery & set up fee.   

• You can pay with VISA or Mastercard over the phone. All credit card payments incur a 2% surcharge.  
• Bank transfer is also available
•  You can pay using PayPal, which gives you the option of paying with your PayPal account or a credit card

Whether you are getting married on the weekend or mid-week, we charge the same, as the time and product that goes into providing the service doesn't change. 

However, there are times in the year when the price does fluctuate with the industry demands, such as Mother's Day and Valentine's Day. Please also note that for weddings that fall on a public holiday or long weekend, we do add a 15% surcharge due to increased labour fees.