FREQUENTLY ASKED QUESTIONS

I'm interested in meeting with you to discuss my requirements further. Is this possible?

We know how busy life can be with work, family and then planning a wedding on top of that! For this reason, phone and email consultations are how we primarily communicate with our clients. 

If you would like a face to face consultation (which is not included in the service you have booked) you can schedule one with us for a fee of $50. This will cover a one hour consultation.

Not for you? That's ok, we offer unlimited contact via phone, email or Google Duo, free of charge.

Do you have a minimum order?

Yes we do. To keep our little business running smoothly we have a minimum order value of $650.   

Does the price vary based on different days/times of the year?

Whether you are getting married on the weekend or mid-week, we charge the same, as the time and product that goes into providing the service doesn't change. 

However, there are times in the year when the price does fluctuate with the industry demands, such as Mother's Day and Valentine's Day. Please also note that for weddings that fall on a public holiday or long weekend, we do add a 15% surcharge due to increased labour fees.  

Do you deliver outside of the Gold Coast area?

Send us an email to let us know where you would like delivery and we will do our best to accommodate your delivery request  

How do I book with you?

Once you have decided to work with us, a booking fee and a signed copy of our contract will secure your wedding date. Unfortunately we cannot hold dates.

What if I want to make changes to my order after I have paid my booking fee?

 This is perfectly fine.  We are happy to accept any changes to your order up to 4 weeks prior to the wedding date.  

How do you charge for delivery & set up?

There are many factors that go into the delivery & set up fee, such as the location (distance and time of travel required), the number of delivery locations, whether we need to hire a larger vehicle, the amount of staff required to execute the job within the strict timeframe, and whether we need to wait at a location (i.e if you are re-using decor from the ceremony at the reception, we would need to wait there to transport those items post-ceremony). Although we do our best to provide an estimate figure at the time of quoting, it generally cannot be confirmed until a bit closer to the wedding when all of those details can be finalised, but we suggest you allow an extra 10-20% of your flower total for the delivery & set up fee.  

Still have questions?

Feel free to reach out to us! We are only too happy to help